Terms & refunds

Submitting the form is a request to order. Your order is confirmed once we confirm it via WhatsApp or email. If you pay by PayID, it is confirmed once we receive your payment.

We may decline an order, for example if we no longer have capacity that day, the address is outside our delivery area, or there is an obvious pricing error. If so, we'll let you know and refund anything you have paid.

• Prices are in Australian dollars (AUD) and include GST.
• Home delivery has an extra cost depending on your area. It isn't added to the total on the website: we'll confirm the amount via WhatsApp before delivery, and you can cancel at no cost if it doesn't suit you.
• PayID: use your order number as the reference. If we haven't received payment by the delivery date, we may cancel the order.
• Cash: pay when you receive or collect your order.

We deliver across metropolitan Sydney within the time slot you chose. Time slots are approximate: if we're running late, we'll let you know.

Someone needs to be available to receive the order, or you need to collect it on time from 150A Faraday Road, Padstow NSW 2211. Food is perishable and we can't hold it: if nobody is there to receive it, or it isn't collected in the agreed slot, and we can't reach you, the order is treated as delivered and isn't refunded.

Every order is cooked to order and we buy ingredients in advance. So:

• If you cancel up to 2 days (48 hours) before the delivery date, we refund 100% of what you have paid.
• If you cancel later, or the order can't be received, there is no change-of-mind refund. This doesn't affect your rights if something is wrong with the product (see section 6).
• To change the date, time slot or items, contact us as soon as possible. We'll make the change if we have availability.

To cancel or change an order, message us on WhatsApp or by email with your order number.

If for any reason we can't prepare or deliver your order (illness, weather, a supplier issue…), we'll tell you as soon as possible and you can choose a new date or a full refund of what you paid.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Food must be safe, of acceptable quality and match its description.

If something is wrong (the food isn't in good condition, an item is missing, or you got something you didn't order), tell us as soon as possible, ideally the same day. Send your order number and photos and, if you can, keep the product. Depending on the problem, we'll offer a refund, replacement or credit. For a major failure, you choose between a refund and a replacement.

• Eat the food hot when it arrives, or refrigerate it within 2 hours.
• Eat refrigerated leftovers within 2 days.
• Reheat until steaming hot in the centre (75 °C or more) and don't reheat more than once.
• We are not responsible for food that is stored incorrectly after delivery.

Before ordering, please read our allergen information and tell us about any allergy in the order notes. Our kitchen handles many ingredients, so we can't guarantee that any product is free from traces.

To the extent permitted by law, our liability is limited to replacing the product or refunding what you paid for it. This does not limit or exclude any right that cannot be excluded under the Australian Consumer Law.

These terms are governed by the laws of New South Wales, Australia. We may update them from time to time. Each order is covered by the version published on the day you placed it.

To learn how we handle your data, read our privacy policy.